每位患者在就诊期间可使用1个免费停车位

重要提示：若您使用了我们的停车位，请务必在前台扫描二维码，并告知前台工作人员。

停车位位于卡朗加哈佩路（Karangahape Rd）536号的威尔逊停车场（Wilson Carpark），具体位置可参考下方地图与图片。

停车场入口设在冈德里街（Gundry St），驶入停车场后请右转。

沿壁画墙区域，有8个标注着“庞森比医生诊所（Ponsonby Doctors）及勒克斯放射科（Lux Radiology）”的专属车位，您可在就诊期间在此停车

您可在就诊期间在此停车。就诊结束后，请及时驶离车位，以便其他患者使用。这些车位在您就诊期间可免费使用，但请注意：若在就诊前后长时间占用车位，可能会被威尔逊停车场工作人员开具罚单

若威尔逊停车场的专属车位已满，请致电前台咨询其他停车方案。

诊所前往路线：

从威尔逊停车场出发，穿过冈德里街（Gundry St），沿卡朗加哈佩路（K road）的人行道步行，直至抵达庞森比医生诊所（留意醒目的LED屏幕），我们便位于该诊所内。

目前诊所旁边的建筑正在施工，请务必在指定人行道内行走。

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Prescription FAQ

Prescriptions are available to enrolled patients only.

Can I get a 12-month prescription?

Recent changes to prescribing regulations now allow prescriptions to be issued for up to 12 months to our enrolled patients.  However, eligibility depends on our review and your individual clinical circumstances.

How often will my prescription be reviewed?

‍We consider it best practice to review prescriptions every 3–6 months to ensure they remain safe and appropriate for your needs.

How do I find out if a 12-month prescription is right for me?

‍Book an appointment with one of our doctors to discuss whether a 12-month prescription may be suitable for you.

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Parking FAQ

Parking in Wilson Carpark

As with our other carparks, please remember to scan the QR code at the reception area.  Ponsonby Doctors is not liable for any tickets you receive as a result of failure to scan the QR code.  

This is a complimentary carpark on a 1st come 1st serve basis.  If bays are full, you need to look and pay for other alternative car park spaces or use street parking.

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Consultation FAQ

How long is a standard consultation?

A standard consultation is 15 minutes.

What if I have more than one issue to discuss?

If you have several concerns or complex issues, please book an extended or double consultation to allow enough time.

Is there an additional cost for longer consultations?

Yes. Extended or double consultations incur an additional cost on top of the standard consultation fee.

When should I arrive for my appointment?

Please arrive 5–10 minutes before your scheduled appointment time.

What happens if I am late?

If you arrive late, we may not be able to accommodate your appointment, particularly when the clinic is fully booked.

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After-Hours FAQ

What should I do outside of your opening hours?

You can contact Healthline on 0800 611 166 for 24/7 health advice.

Where can I go for medical care if it’s not an emergency?

‍Please visit Ascot White Cross A&M Clinic, located at 90 Greenlane Road East, Remuera.

What should I do in an emergency?

• Children: Go directly to Starship Emergency Department.
• Adults: Go to Auckland City Hospital Emergency Department, 2 Park Road, Grafton.

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Telehealth Consultation FAQ

Do you offer telehealth appointments?

Yes, we offer telehealth consultations for eligible patients.

What if I am a casual or non-enrolled patient?

If you are a casual or non-enrolled patient requesting a telehealth appointment, please complete the Casual Patient Form before your scheduled appointment.

When do I need to make payment?

Payment must be made prior to your booked telehealth appointment.

How can I make payment?

Payments can be made securely over the phone before your consultation.

How long is a standard telehealth consultation?

A standard telehealth consultation is 15 minutes.

What if I need a longer appointment?

Additional or extended consultations are available if required. Extra charges may apply depending on the consultation length and services provided.

What happens if my forms or payment are not completed before the appointment?

To avoid delays or cancellation of your appointment, please ensure all required forms are submitted and payment is completed before your scheduled consultation time.