FAQS
Laboratory Test Results
if you have done or are required to have a laboratory test-
For Casual Patients -
- Normal results will be communicated with you by email, between 5-7 days once we have received the results.
- Urgent results will be communicated as soon as possible once they are available to us, by email or phone.
For Enrolled Patients -
- Normal results will be communicated with you through the health portal, between 5-7 days once we have received the results. These will not be emailed.
- Urgent results will be communicated as soon as possible once they are available to us, by email or phone.
Enrolled patients, please make sure you are registered to access the health portal, if not please email or contact us and we can help you out to register. Only abnormal results will receive an email or call.
Parking in Wilson Carpark
As with our other carparks, please remember to scan the QR code at the reception area. Ponsonby Doctors is not liable for any tickets you receive as a result of failure to scan the QR code.
This is a complimentary carpark on a 1st come 1st serve basis. If bays are full, you need to look and pay for other alternative car park spaces or use street parking.


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