Our Cancellation Policy
No cancellations or changes allowed within 3 hours of the appointment. If you cannot make your appointment, kindly notify us 24 hours before your appointment, ideally to allow your slot to be utilised by another patient.
Cancellations within 24 hours will incur a 50% cancellation fee. Cancellations within 3 hours of your appointment, or non-attendance will incur a 100% cancellation fee ( the full cost of the appointment ).
Certain countries, including Fiji, require a medical "Fit to fly" certificate prior to entering the country, if you have tested positive for Covid-19 within 30 - 90 days before your travel date.
UPDATE 06/02/2023 - There have been recent delays of up to 12 hours with obtaining Travel PCR results back from Labtest Auckland. Please note that results may not be available on the same day, and can take until the following late morning or early afternoon to return. If your PCR test is Positive for Covid (for example due to a historical or recent Covid-19 infection that you may or may not be aware of), this will also take longer to return as the lab has to reprocess your swab to confirm the diagnosis.
For this service, we require:
We will conduct a RAT test, perform a medical examination, and issue you with your certificate within the same appointment.
The fee for this is $85 (similar to a casual patient assessment fee).
We are open on Sundays for Travel PCR swabs. Please note that our charges for this day is $290 and a pre-payment is required to secure your booking. Once you have made your booking online /via phone or email, we will contact you about the pre-payment.