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Our Cancellation Policy

No cancellations or changes allowed within 3 hours of the appointment. If you cannot make your appointment, kindly notify us 24 hours before your appointment, ideally to allow your slot to be utilised by another patient.

Cancellations within 24 hours will incur a 50% cancellation fee. Cancellations within 3 hours of your appointment, or non-attendance will incur a 100% cancellation fee ( the full cost of the appointment ).

BOOK AN APPOINTMENT now

Our Cancellation Policy

No cancellations or changes allowed within 3 hours of the appointment. If you cannot make your appointment, kindly notify us 24 hours before your appointment, ideally to allow your slot to be utilised by another patient.

Cancellations within 24 hours will incur a 50% cancellation fee. Cancellations within 3 hours of your appointment, or non-attendance will incur a 100% cancellation fee ( the full cost of the appointment ).

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Virtual TeleHealth Service

See important booking notes for this service.
Bringing the best possible urgent care to patients in NZ, wherever you are. Ponsonby Doctors brings you an online Medical Service via an easy to use web platform. Why would you wait for hours at clinics when we can help solve your problem in minutes over a telephone chat or video call.

Ponsonby Doctors offers an online medical care service staffed by urgent care doctors and general practitioners.

We're taking the pressure off emergency care delivery across hospitals, health services, aged care facilities and ambulance services across NZ.

We bring Urgent Care and Family doctors to patients in need of urgent medical care wherever they are in NZ, via phone or video calls. Patients can expect to be online with a consulting urgent care doctor within minutes.

On-Demand Support

When to call

If you or someone you know develop unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for times when you are unable to leave your current location due to work or childcare responsibilities; or where you might normally attend an Urgent Care clinic but may not be able to in the current environment.

Ponsonby Doctors’ TeleHealth service is not a replacement for your GP or the ambulance service. If a patient is suffering a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding, an allergic reaction, suicidal thoughts or has been in a major accident, please dial 111 immediately.

This service  may be appropriate for the following conditions:

  • Respiratory symptoms
  • Urinary Tract Infections
  • STI checks
  • Rashes, bites and stings
  • Repeat medication
  • Follow up consultations

Benefits of our Telehealth Service

Highly skilled doctors

Our doctors are locally trained in providing urgent care

The doctor you will speak to will always be a senior Urgent Care or family doctor.

Avoid travelling to a hospital emergency room

Faster, convenient access to urgent care.

Get medical advice and reassurance from wherever you are via telephone or smart device, so there’s no need to travel to a hospital  emergency room to access urgent medical care.

Maintaining patient confidentiality

Secure and confidential consultations.

Ponsonby Doctors adheres to strict patient privacy and confidentiality laws.  All personally identifiable data and consultation notes are stored in a confidential manner.

Collaboration with existing healthcare processes

Seamless clinical management.

We put you, the patient, at the center of our service:  In addition to diagnosing and treating illness or injury, our doctors can provide prescriptions, referrals to hospitals or specialists, imaging services and allied health. We will send consultation notes to your GP so that they are aware of any changes to your health (unless you opt out of this service).

BOOK AN APPOINTMENT now

Our Cancellation Policy

No cancellations or changes allowed within 3 hours of the appointment. If you cannot make your appointment, kindly notify us 24 hours before your appointment, ideally to allow your slot to be utilised by another patient.

Cancellations within 24 hours will incur a 50% cancellation fee. Cancellations within 3 hours of your appointment, or non-attendance will incur a 100% cancellation fee ( the full cost of the appointment ).

BOOK AN APPOINTMENT now
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Virtual TeleHealth Service

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Treatments

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Our Primary Care Includes

  • General Medical Conditions
  • Annual Wellness Checks
  • Women's Health
  • Sexual Health & STI checks
  • Accident & Urgent Care Services
  • COVID-19 PCR & RAT testing
  • Iron Infusions
  • Driver's & Employment medicals
OUR SERVICES
Virtual TeleHealth Service
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